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Customer Services
If you have any questions regarding the website, availability of stock, delivery or alternate sizes, please contact us by filling in our contact form. If you'd prefer to talk to us then you can also request a callback.

Privacy & Security Info
Your security is important to us, our payment processing provider's secure checkout uses industry standard encryption technologies for on-line ordering to ensure the maximum possible safety for your credit/debit card details.

We respect your privacy and any information collected on this Website will not be shared with any third party without your consent. You will only receive communications from Rushbox regarding order status and promotional mailing if you opt to do so. Industry standard visitor tracking is present on this site for statistical and sale information, this will not effect your shopping experience in any way.

Delivery
In stock items will be despatched from our warehouse within 3 working days, do allow for the post. If your desired product is not in stock or un-available in your size please contact us with your request, and we we will try to get the item to you within 7-10 working days.

Our customers are given the opportunity to give delivery instructions for their order, such as leave in shed or deliver to a neighbour. We cannot guarantee that these instructions will be carried out by the delivery service and on the occasions whereby delivery instructions are followed we can not accept liablity for ensuring that the customer receives the parcel.

Returns
If for any reason you are unhappy with your purchase please contact returns@rushbox.co.uk to obtain a returns number before returning any items.

Once you have obtained a returns number please post the items back to us in it's original un-used condition with all tags and packaging within 14 days also quoting your order number shown on your invoice or confirmation email, advising whether you would like a replacement or a refund.

Please note we cannot refund the delivery charge on returned items, any items returned without previously obtaining an authorisation number will not be accepted.

Christmas Returns
We appreciate gifts are often bought in the Christmas months and not even worn for the first time until December 25th. Any items bought from November 17th - December 22nd have an extended returns allowance and can be returned up to the 17th January. If you wish to return an item purchased during this period the normal return conditions apply (see above).

Please mark the parcel "Returns Department" and let us know the reason for the return. Alternatively please use our contact form (selecting the subject as returns) with any query you may have. Please be aware that you are responsible for the return item arriving back at Rushbox's warehouse, we strongly advise using recorded or insured delivery for returns.

Our Prices
Prices include VAT at 17.5% where applicable.

Discount codes: Please note that all discount codes apply only to non sale items unless otherwise specified


Postage & Packaging Charges

Order Value
Delivery Charge
Under £30
£2.95
Over £30
£1.95
Over £50
FREE
International
£8.95

Please note we can not deliver luggage items outside the UK.

Please note that an admin fee of £2.95 will be charged for orders that are placed and then subsequently cancelled by the customer.


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